Frequently Asked Questions
Everything you need to know about finding your perfect fit and shopping with Allison Izu.
How do I know which size to order?
We specialize in fit for women 5'6" and under. Please refer to our detailed Size Guide located on each product page, which includes specific measurements for our petite-focused proportions.
What is your return policy?
We want you to love your purchase. We accept returns of unworn, unwashed items with original tags attached within 30 days of delivery. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
How long will it take to receive my order?
Orders are typically processed within 2-3 business days. Standard shipping within the US usually takes 5-7 business days. You will receive a tracking number via email as soon as your package ships.
Do you offer international shipping?
Yes, we ship to select international destinations. Shipping rates and delivery timelines are calculated at checkout based on your location and local customs regulations.
Can I make changes to my order after it has been placed?
Because we aim to process orders quickly, we can only make changes within 1 hour of placement. Please contact our customer support team immediately if you need to update your shipping address or item selection.
Where are Allison Izu clothes manufactured?
We take pride in our production process. Many of our pieces are designed and ethically manufactured in small batches to ensure the highest quality and attention to detail.